Returns Policy

At Zaryal London Ltd, we aim to ensure you are satisfied with your purchase. This policy outlines your rights and our procedures regarding returns, refunds, and cancellations in accordance with UK consumer law.

Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

  • The cancellation period expires 14 days after the day you receive your order
  • To exercise your right, you must inform us at info@zaryallondon.com

Once cancelled:

  • You must return the goods within 14 days of notifying us
  • We will issue a refund within 14 days of receiving the returned goods

Exemptions (Hygiene & Sealed Products)

Due to hygiene and safety reasons, certain items are non-returnable:

  • Opened or used products
  • Items with broken seals
  • Products not returned in original condition

This is in line with UK law, which allows exemptions for sealed goods not suitable for return due to health protection or hygiene reasons once unsealed.

Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a refund, replacement, or repair if goods are:

  • Faulty
  • Not as described
  • Not of satisfactory quality

If you receive a faulty or incorrect item:

  • Notify us within 30 days of delivery at info@zaryallondon.com
  • Provide evidence (e.g., photos)
  • We will offer a full refund or replacement, including return postage costs

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 14 days
  • Refunds will be issued to the original payment method
  • Original standard delivery charges will be refunded where applicable

We may reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary.

Return Shipping

  • Customers are responsible for return postage costs unless the item is faulty or incorrect
  • We recommend using a tracked service, as we are not responsible for lost returns

How to Return an Item

To initiate a return:

  1. Contact us at info@zaryallondon.com
  2. Include your order number and reason for return
  3. We will provide return instructions

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still unresolved, contact us at info@zaryallondon.com

Contact Information

Zaryal London Ltd
11 Wellington Road
Dewsbury
West Yorkshire
WF13 1HF
United Kingdom

Email: info@zaryallondon.com